Terms and Conditions
These terms apply to quotes and work provided by A Vision Windscreens (ABN 80 494 613 109), Office 2/106 Enterprise St, Kunda Park QLD 4556 ("we", "us"), and to your use of this website. By booking work with us or using this website, you agree to them.
1. Quotes
- Quotes are free and there is no obligation to go ahead.
- A quote is based on the vehicle and damage details you give us. If what we find on the day is different (for example, the damage is larger, or the vehicle has different glass or fittings), we will explain what has changed and give you a revised price before doing any extra work.
- Prices include GST unless the quote says otherwise.
2. Repair or replacement
- We assess every windscreen before starting. Whether a chip or crack can be repaired depends on its size, depth, contamination and position, including how close it is to the edge of the glass and whether it sits in the driver's line of sight.
- If damage cannot be safely repaired, we will tell you and quote for replacement instead. We will not start a replacement without your agreement.
- A chip repair stabilises the glass and greatly improves its appearance, but a faint mark may remain. Where a chip sits directly in the driver's view, we may recommend replacement.
- A repaired chip can still be affected by new damage, such as another stone strike, after the repair.
3. Mobile and workshop service
- For mobile work, please make sure the vehicle is accessible at the booked time and that there is safe, reasonably level space to work around it.
- Resin and adhesives need clean, dry glass. In wet weather we need cover such as a carport, garage or shed roof. If there is no suitable cover, we may need to reschedule, or you can bring the vehicle to our Kunda Park workshop.
- Our workshop is open Monday to Friday, 7:30am to 4:30pm, with Saturdays by appointment.
4. Windscreen replacement
- Replacement windscreens are brand new and meet the Australian Design Rules. We do not fit second-hand glass.
- New windscreens are bonded with adhesive that needs time to cure. We will tell you when it is safe to drive the vehicle; please follow that advice.
- If we find hidden damage when the old glass is removed, such as rust or corrosion in the windscreen frame, we will stop and discuss it with you before continuing. Repairing that damage is not part of the windscreen quote.
- Many newer vehicles have cameras or sensors mounted on the windscreen that may need recalibration after replacement. Please tell us the make, model and year when booking so we can advise whether this applies and whether it is included in your quote.
5. Insurance claims
- We can provide quotes and documentation for your insurer where applicable. Whether your policy covers the work, and any excess, is between you and your insurer.
- You are responsible for paying any excess and any amount your insurer does not cover or approve.
6. Payment
- Payment is due when the work is completed, unless your quote or invoice sets out different terms.
- Ownership of any glass or parts we supply passes to you when we have been paid in full.
7. Changes and cancellations
If you need to change or cancel a booking, please call us as early as you can on 0411 787 232. If we need to reschedule because of weather, parts availability or other circumstances, we will contact you to arrange a new time.
8. Consumer guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law or any other law that cannot be excluded. If you think something is wrong with our work, please contact us as soon as possible so we can inspect it.
9. Our responsibility
To the extent the law allows, and subject to section 8, we are not responsible for:
- damage or wear that existed before we started work, including hidden damage found when glass is removed;
- problems caused by the vehicle being driven or washed before we said it was safe to do so, or by new damage after the work was completed;
- loss or delay caused by events outside our reasonable control, such as severe weather or supplier delays.
10. Using this website
- Information on this website is general information about our services. It is not a substitute for an inspection of your vehicle, and it may change without notice.
- The text, photos, logos and design of this website belong to A Vision Windscreens or are used with permission. Please do not reproduce them without our written consent.
- Reviews shown on this website are a selection from our Google Business Profile and are the opinions of the people who wrote them. All of our Google reviews can be read on our Google Business Profile.
- This website links to other websites that we do not control. We are not responsible for their content or how they handle your information.
- How we handle your personal information is explained in our Privacy Policy.
11. General
These terms are governed by the laws of Queensland, Australia. If any part of them is found to be invalid, the rest still applies. We may update these terms from time to time; the version on this page at the time you book applies to your job.
A Vision Windscreens (ABN 80 494 613 109)
Office 2/106 Enterprise St, Kunda Park QLD 4556
Phone: 0411 787 232
Online: contact form